AI Voice Agents for Microfinance Banks
Your customers are calling.
Is anyone picking up?
Deylegen deploys AI voice agents that answer your customers' calls, remind borrowers before they default, and reach out to qualified customers about new loan products. Built for Nigerian microfinance banks.
The Reality
Your best staff member shouldn't be a receptionist.
In most microfinance banks, the same person answering customer calls is also processing loans, filing paperwork, and chasing borrowers who missed their repayment. When the phone rings and nobody picks up, that's a customer you just lost.
Meanwhile, hundreds of past borrowers sitting in your database haven't heard from you in months. They finished repaying, they qualify for more, but nobody has time to call them.
And every day a borrower isn't reminded about their upcoming repayment is another day your default rate climbs.
How Deylegen Works
Two agents. One mission. Grow your bank.
Inbound Agent
When your customers call, Victoria picks up instantly. She answers questions about balances, repayment dates, loan products, and branch hours. She's patient, she speaks natural Nigerian English, and she never puts anyone on hold. When she can't resolve something, she hands off to your staff with the full conversation context so the customer doesn't repeat themselves.
Outbound Agent
Victoria calls your borrowers three days before their repayment is due. She follows up when payments are missed, politely at first, firmer as the days pass. And when a customer finishes repaying a loan, she calls to congratulate them and offer a bigger one. That call takes two minutes and could generate your next loan.
Every call opens with a compliance notice. Every call is recorded. Every conversation is logged.
Why Deylegen
Built for your bank.
Nigerian English, not American
Victoria speaks the way your customers speak. She says sir and ma. She doesn’t sound like a robot reading a script.
Compliance ready
Every call is recorded with a compliance notice at the start. Built around CBN communication guidelines so your bank stays protected.
Customer segmentation
Not all borrowers are the same. Victoria knows which customers need a gentle reminder and which ones need a firm follow-up. Different classes, different approaches.
Human escalation
Victoria knows her limits. Complaints, disputes, restructuring requests: she hands off to your staff with full context. Your customers never feel abandoned.
Get Started
Live in 48 hours. No hardware. No IT project.
Share your customer list
Upload a CSV or connect your core banking system. We handle the rest.
Set up your knowledge base
Your loan products, interest rates, branch info, FAQs. Victoria learns your bank in minutes.
Forward your line
Dial one USSD code to forward your bank’s number to Victoria. She starts picking up immediately.
No app to install. No equipment to buy. Your customers call the same number they always have.
Live Demo
See it in action. Call a customer now.
We're upgrading the interactive call demo. It will be back shortly.
Live demo coming back soon
We're making improvements to the interactive call demo. In the meantime, you can still call in and speak to Amina below.
Inbound Agent
Prefer to call in? Amina is on the line.
Call our loans desk and speak to the AI yourself — ask about repayment, interrupt her mid-sentence, or request a human.